Anfitriã(o)
- Meu trabalho: AirBnb Email Support
- Sempre faço pelos hóspedes: do my best to be polite and professional
- Onde estudei: My Hometown College
- Passo muito tempo: On the computer as a Digital Freelancer
A customer reviews are their "A-Card"—their power to influence perceptions about the company. Negative reviews can have a significant impact, so handling irate customers with professionalism is crucial.
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It is essential to remain calm, polite, and solution-focused, even when the customer is at their angriest.
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Instead, address issues constructively and seek resolution with empathy to de-escalate conflicts effectively.
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