Quarto inteiro em vila
The larger of our two apartment units, this suite has a walk-in closet. We're oceanfront to the surf in Playa El Tunco. Our suites boast an ocean-view, fast wifi internet, full-kitchen, private bathroom, A/C, 3 beds, & TV with DVD & surround sound.
Máquina de Lavar
Regras da Casa
O check-in é a qualquer momento depois das 15:00
Checkout às 12:00
Salvador Tunco letter To whom it may concern; The foremost scholar in the subject of comparative mythology the world has ever seen documents the discipline of YOGA from the beginning developments to the present. According to Joseph Campbell the word YOGA means TO QUIET THE MIN…
Resposta de Adrian:
I waited a few days prior to responding to Mr. Toro's review to ensure a calm, truthful, & articulate response. Mr. Toro's review is inaccurate, incomplete, and completely off base. The root of the issue is that Efrain was so anti-social, and so reclusive that he should have reserved the entire property for himself rather than choosing to rent 1 of our rooms and share the property with other guests. He is not comfortable around other human beings, and is not capable of socializing with other people. You can see from the first paragraph of this person's review, that he is unable to communicate his thoughts clearly. It is clearly advertised on our listings, that on our property we have 2 separate apartment suites. When the customer makes the decision to rent just 1 room, naturally the space is shared with any guests that reserve for the same dates. For a guest like Efrain, who expected complete privacy, it was unreasonable for him to post the types of complaints he raised when he made the decision not to reserve the entire property and ensure 100% privacy for his group. If you met Efrain in person, you would understand that the root of the problem is that he is anti-social and incapable of communicating or resolving any minor issues with other guests in a friendly manner. He stated that our other guests were "rude/disrespectful to him" when in fact it was Efrain that acted inappropriately and did not have the basic social skills needed to get along. To demonstrate how unreasonable this person is, Efrain chose to stay on the property for the entirety of his stay, nearly three weeks. He voiced several issues during his visit, which we promptly attended to. At no point did he request a discount, or refund, or request to change to a different property. We would have gladly refunded him the unused nights and helped him to move to a different place if he needed 100% solitude away from other human beings. In fact, on multiple occasions during team meetings we all agreed that it would be better to ask Mr. Toro to leave and refund him for any unused days. But he never requested to move, cancel or reschedule his reservation. He waited until he got home, had used our place seemingly with enjoyment for 3 weeks, and then submitted a request to Airbnb for a full-refund. This person is both unreasonable and unethical and in our perspective, he is simply trying to steal from the system and not have to pay for his vacation. One of the complaints that he voiced related to our employees/staff being on the property. Our staff is respectful, honest, and caring to ALL of our guests. If you read the reviews that we've received over the past years, you will see that everyone is very appreciative of our wonderful team. Naturally, there are times when our staff is onsite to keep the property clean, maintained, tidy & safe to ensure a great stay for you. On one occasion, Efrain mentioned to us that one of our guys was smoking a cigarette near one of the common areas and his room. We immediately notified our team that Efrain was hyper-sensitive to cigarette smoke and they ensured to take smoke breaks down by the water or away from the guests. We do not have any policy prohibiting our staff from using their cell phones on the property. And there is no section of our property description that states that our staff will never use their cell phones. This was a very unusual complaint in our consideration. Naturally, we are a business and a team, and we have to communicate with each other regularly during the execution of our mission to provide a wonderful vacation to our guests. Efrain posted other complaints about the guests that were on the property renting the other room during his stay. Efrain stated "... guests will be allowed to play loud music in or at the pool area until late at night, guests are allowed to smoke and drink in the pool area and inside the pool My guest could be disrespectful for any reason and at any time." This is inaccurate. We have a policy of no noise on the property after 9:30 PM, and during Efrain's stay, that never happened. In fact, the music he is referring to was around 7pm, and wasn't loud at all. Again, Efrain expected to have the place to himself in absolute solitude, yet he wasn't willing to pay the price to pay for the entire property. The guests that he is referring to have been coming down for years and are wonderful people. They had a small portable speaker outside on the deck area and played music at a normal volume enjoying the great common areas and pool area that we have. While I agree with Efrain that it's not great to be around cigarette smoke, we have to respect ALL of our guests and allow them to enjoy the space. We don't allow any smoking inside the rooms, but naturally guests are permitted to smoke outside. EVERYWHERE in El Salvador, all businesses, restaurants, bars, etc. anywhere you go, allows smoking outside. There is not a single hotel in our country that Efrain could have visited that would not have had some guests smoking outside. Also, we have carefully designed our space to have multiple lounge and relax areas, there are 3 to 4 really nice comfortable areas in front of the rooms, and there is more than enough space for both groups to have privacy or co-mingle as they choose. But given his anti-social and unfriendly personality, Efrain was not capable of having a normal conversation with the other guests and mentioning his hyper-sensitivity to smokers. Regarding construction noise, the owner of the property next door is remodeling his kitchen. They work during daylight hours, and its not every day during the week. We advertise our space as being on the quiet side of town which is completely true. At Balancé you are close enough to walk to all the bars and restaurants in El Tunco, but far enough down the street that the noise from loud music will never disturb a peaceful night of sleep. That is 100% true. We cannot control what the other property owners in town choose to do with their businesses, and if you come to El Tunco and the Sunzal area, you'll see that this is a thriving area for tourism and many businesses are expanding or launching their projects. The hotel next door is complete, but is remodeling a kitchen. The project has been ongoing, and you'll notice that the only person to complain about the noise was Efrain. There are moments in the day when there is some noise, but its never at night or early in the morning, and should be completed soon. We are committed to ensuring a wonderful stay to all of our guests, and we firmly believe that the outstanding reviews we've received over the past years indicate how hard we work to do everything we can to make your vacation great. Efrain's review is unreasonable, unfair, and untruthful. Adrian Wigston Founder Balancé Yoga Retreat
Junho de 2017
Adrian é um SuperhostOs Superhosts são anfitriões experientes e muito bem avaliados que se empenham ao máximo para proporcionar estadias excelentes para os hóspedes.
Idiomas: English, Español, Português
Taxa de resposta: 100%
Tempo de resposta: dentro de algumas horas
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