Resposta de Grega:
We are really surprised to here so negative review about your staying. Yes we are new on Airbnb, but the whole think was not in such bad condition, that your are mentioning. The whole place is absolutely new, the only cable, that is seen is that one prepared 2 light on the wall (i hope that this really are not the most important thing in the flat, and will not make your staying any less comfortable).
The dorbell is working, i try it few days ago, maybe it was Murphy law in action, maybe you didnt push it up enought, we didnt need to make any reparings with it.
The apartment is in use for one office, so our mistake for sure was, that we didnt change this type of usage of apartment, because this has changed less that 14 days before your staying, we have already done this, so further people will not have any missleading related with that. That just means that there is one person using one room in working days, from around 8 to 16, weekends are free anyway and he is not using the kitchen and livingroom...Thats why also the freadge was turned off, so every guest turns it on, no one didnt make any problem until now, so sorry for that, maybe your expactation were a little higher, so we take that as information for the future, and see the way of doing it better.
About bedclothes, people usually always have their own bedclothes, there was just ours material, that we are using it, if we sleep there, but that has happened just 3 times until now, so they can not be dirty for sure, they are all the time saved in that closed.Thats why i really can not understand this sentance, that this was really bellow the standrards of Airbnb, because everything in apartment is absolutely new, not even 6 months old, so the things really can not be so bed, my opinion of course.
You also mentioned, that i refused to anwser, is also very subjective, i anwsered you 3 times, when you call me, later i was not available, bacause i was more that 40 miles from the shore, with no signal. when i get back to signal i was speaking with my friend in apartment, he just told me, that you already left, so there was really not a lot, that i can do in that moment, dont you think so? Just the word refused to anwser is i thing a little to strong, i am a business man, have more that 100 calls every day, and i am (if i am available or have signal) always anwser all the calls. But what can i do, you seen it like that.
For sure, we will try to resolve this problems for future, we are sorry for any problem (what we also writte to you after your staying in Zagreb), because we really thing that the place is really nice for staying, we have already hosted more that 10 people, and we didnt get such bad reply. So i hope Zagreb will not stay in bed memories, because it is really nice city with a lot of interesting things to see, to try. :)