We are very sorry you leave Catania with an unpleasant feeling
However we need to precise a few things regarding your very ingenerous review.
First we shall remind that unfortunately you arrived after a big storm, which caused a failure in our Wi-FI system, and damage on the whole telephone networks, and that you have not been very lucky with weather during your whole stay.
REGARDING POSITION, and ACCURACY , and other comments that you expressed, we'd like to say that the apartment is, just as advertised, on the ground floor of an historic building, in a side-street of the center of the city, and the area is described as "the pulsating heart of ancient Catania".
For all future travellers, we shall specify that actually, thanks to the TWO LARGE WINDOWS, despite being on the ground floor, THERE IS NATURAL LIGHT in the Casina, especially in the central hours of the day (but of course that is when you're likely to be out when you are on vacation).
The walls of the apartment are very thick, lava-stone, XIX century walls, so: yes it's true, mobile phone signal inside the apartment is really low, (just like everywhere in this neighborhood) but its not a problem to use mobile phones if you stay near the window.
REGARDING WI FI, it should also be precised that the internet connection was fixed within 24 hours after you informed us, and in continuous communication with you. After repair, the connection worked well for the rest of your stay, despite new and occasional slow-downs happening again during the weekend, for which – once again – we'we been in continuous connection with you untill it returned to normal.
We are sorry that you have been so unlucky but We did all that was possible to do, including calling a specialized technician.
There could be other things to argue but the interested traveller might better read the 80+ reviews of other very happy guests.
Once again, we are sorry that despite all our efforts you have not had a nice experience at the Casina, but we might suggest you, for next times, to read more carefully the description of the apartments you want to rent and perhaps choose a different type of lodging (hotel or B&B with reception) that might be more suited to your needs and expectations.
With our best regards
Luca & Enrica