Hi, some replies to your review :
- You booked a room for 3 people. You had an extra room without any additional cost. The room where your mother slept is for 3 people, one double and one single bed. We gave you an additional because we didn't have guests. You are complaining for a room that we offered you for free.
- We have cats it is not a secret, we are sorry that he entered in room. You didn't tell me anything about the cat who ate the sandwich I went to see your mother because she didn't want to go with you at the park and she told that everything was ok. If the cat ate a the sandwich we were able to find a solution.
- You are not saying that we didn't have electricity for 5 hours because the provider had a big problem. All the city was without electricity, not only us.
- The new rooms are not in the site. The room for 3 people where you mother slept is in the pictures and now it is much better because we have repaired it. The painting is new, the shower and also the floor, we have just finished two days before you arrived.
- I told you several times that we were able to give you the breakfast early I have asked you several times, the night before and also the the day you left. I have proposed you at least a coffee. You never asked me for the kitchen.
- You have the instructions in Air Bnb in english and spanish
- There is no number in the house like in all the neighbourhood it is not our fault. I am obliged to give always the instructions in this way.
- I don't agree that my welcome was a little distant and not particularly warm or engaging. Because if it were like this I had never proposed you an extra room for free. My concern was that you feel well at home and this is the reason to propose you an extra room. So, I don't agree I think that you didn't like the house. You have arrived at 15 h, you left running to visit the park, you came later and you left again to have dinner. The next day you left at 7h45 I tried to speak several times with you and it was impossible.
- You told me several times that you didn't want breakfast because you had to leave early because of the road.
So, I will take in account your comments about the cats, we have to make a path between the main house and the new room. We apologize for the towels but the rest I don't agree with you. Like for the breakfast, it was the same for the towels, according to you there was no problem, we were waiting for the laundry. Also, we don't lie about pictures and also please look the site again there are pictures of the rooms inside.