I am sorry that Ana Carol feels this way about her stay. I do feel that on occasion there were misunderstandings because English is not her first language. For my part , as a beginner here, I had not given much thought to 'house rules' , trusting that most people would respect the fact that this is my home. I have since rectified this. Firstly I would like to say that I was offering a reduced price ( of £25 per night) because she was staying for 6 nights, thus saving her £30 (Website hidden by Airbnb) 1) I gave her a key because it made sense for her to be able to return during the day if I was out. However one evening she announced that she was going to a party and had no idea what time she would be home. I have a very small house where every noise is heard. I explained that this is not like a hotel - it is my house. I did suggest that midnight or 1 a.m. would be ok, and that I would wait up. I do feel that offering someone a key to your house does not enable them to come and go at all hours. She chose not to go to the party (Website hidden by Airbnb) 2) Regarding the washing. . Yes I do have a washing machine but if you hover the mouse over those 'added extras' you will find a possibility of a small charge. I pointed this out. Ana was unwilling to do this.. 3) Ana did use the internet which involved plugging in a cable, however when she did this, we spent a long while trying to remove the cable from her lap-top. This worried me a lot and I suggested that it might be better not to try again (Website hidden by Airbnb) I feel Ana as a journalist has not told the complete story. She also fails to mention that I collected her and dropped her off again, when she arrived and left. I also made sandwiches when we went to the Eden project together. I too would suggest that if you host Ana you are very clear with her about what is available.