We appreciate your feedback but taking what I "basically said" out of a text message seems very unfair the interpretation is very inaccurate. If there were any concerns about our unit, a simple phone call could of cleared up many things. Drinking and wine glasses as well as a cork screw are provided. I apologize that you didn't see them.
I received a text when you were leaving with your feedback that the cleaning fee was excessive. Again, appreciate your feedback but the fee is clearly stated when booking. I would recommend before you book, rather than when you are leaving, to send a message to the host to discuss any fees. We clean the unit from top to bottom regardless of the length of stay of a guest.
We don't list that we provide shampoo or soap for the shower on our Amenities. I am sorry if you assumed we did. When reviewing the Amenities section on our listing, it is pretty clear what our unit comes with.
The Berkshires is an amazing place to visit, we hope to see you again.