Really sad when you try to help someone out and they burn you. I lowered my already discounted rate because she explained she was working at a local hospital and needed to book for an extended period. She then asked about waiving the pet deposit for two large dogs and against my better judgment I did. I completely described the unit to her before she booked and that there was NO kitchen- just a microwave and mini fridge. Before she committed, we negotiated that she could use my upstairs kitchen on a weekly basis. On move in day I met her and her boyfriend and explained house rules, specifically, not to park in front of neighbors house-he gets upset. Asked if she needed anything and if everything ok - said things were fine. Next day - boyfriends big SUV parked in front of neighbors house-neighbor was pacing in his front yard. Texted and called her but she wouldn't answer even though I knew she was here. Saw her putting dogs in backyard and asked her to move the SUV - she said "what's the big deal anyway" - completely rude. A few weeks in she wanted out early because: 1. she wanted to move in with boyfriend, 2. she wanted a kitchen and 3. boyfriends brother giving her a cheaper rent. Despite whatever information she is reporting that AirBNB told her, I repeatedly let her know AirBNBs policy about the 30 days cancellation fee, and the discount she received would be added back in to the rent. Here is what she said regarding the situation:
"Hi brandy, so I just wanted to apologize for yesterday. Things got pretty confusing and frustrating for us both. I hope you know I have nothing against your place at all. I just simply need a stove/oven to be able to cook with on my own. My main frustration is with Airbnb because no matter how many times I read their policies or called them to ask questions, they never once mentioned the price being changed after cancelling. It frustrates me because I feel Airbnb policies protect the host and have little regard for the customer. If I had known I'd have to pay $700 extra, I would have never canceled. Anyways, I hope you reconsider the deal. Thank you. "
The deal she is referring to is she wanted to leave in two weeks - not the 30 days notice she first asked for, no 30 day cancellation fee, and no charge for the discount. I ended up waiving the 30 day cancellation fee so she could leave - who wants a rude and untruthful person around.
This is a person that makes up things when she doesn't get her way and changes her story to suit her needs, such as I'm a bad host, the place is bad, Airbnb is bad.
As far as the items she listed:
Garage door is operating - she was using the wrong code by transposing the numbers. Here is what she said after a series of rude text messages: "Hmm maybe I just got confused then."
Toilet was leaking and was repaired within one day.
Guest rearranged the furniture and found some dead bugs in the corner, she told me about it after the fact.
Not sure what the reference to the trash is - there is a trash can in the shared laundry room right next to where she piled her trash on the floor - maybe that's it.
Bedding is not old but it is used - guest stripped all of the bedding, shower curtain, etc and moved in her own stuff and rearranged the furniture.
We do make noise - me, my husband and son live here with my dog Jazz. Don't know what yelling comment is about. We are pretty quiet and respectful of downstairs, and we go to be early.
Regarding me not caring for my guests, here is my conversation, Me: I've asked you every single time I've seen you - is everything ok, you've said yes. Jaime: I don't enjoy confrontation. Me: I always go to great lengths to make it work but if I don't know there is a problem I can't fix it.
This is unfortunate for me because I don't like bad ratings but some people are just not suited for the Airbnb experience. Most people are really cool and I've had great experiences - a few bad apples are inevitable in this business.