Thank you for your feedback.
Again, we are sorry to hear that the floor cleanliness didn’t match your expectations as most of the time we have good feedback from our guests. We will definitely try to improve on this matter while trying to keep a good balance because we don’t want to increase the price for the cleaning.
Concerning the toilet paper, hand soap and paper towel, the amount of supplies is standard for a 7 days stay for two persons - minimum of 2 toilet paper rolls by the toilet and 2 to 3 extra rolls beneath the bathroom sink. So there were a total of at least 4 to 5 rolls for a week for yourself alone.
We put the right amount of supplies so there is no wastage in an environmentally friendly way of thinking too.
Concerning the bugs, I have never seen one in the apartment while being there with my two kids for two weeks in scorching hot August... and we also didn’t have any complaint about it from other guests. Although it is true that this year particularly France has more bugs than usual. That is because most cities have decided to protect the nice bugs like bumblebees and not spray harmful insecticides.
Again truly sorry, our cookware is not up to your standards. I actually cook with the very same cookware you used and prepare food for my kids using both burners when I am in the apartment. I enjoy them being lightweight and easy to clean.
As for the sofa bed, I guess it is a very personal preference as some prefer soft and others firm. This is a question I often ask to our guests and all our guests found it comfortable - some parents even slept with their baby in it.
We are truly sorry for your experience with our apartment although I feel very saddened by your comments as I find them unfair to us when we tried to accommodate you by being extremely flexible, giving you so much of our time to answer all of your questions.
I have to accept that our home and the love that we put in it doesn’t suit everyone, but hopefully to most.
We wish you well Lori.