I am really sorry that the property was not what you expected.
Our aim is not just to rent a house. Our aim is our guests to be pleased with their stay and visit us again. This is usually the case as no one so far considered that the description of the property is unreliable.
The property cannot be described as an apartment since it has its own private entrance, private space for two cars a garden with private pool, 3 bedrooms and 3 bathrooms. The photos reflect the reality and are not from another property.
Regarding your comment on the check in, I certainly did not go away to avoid showing the property as I stayed with you for at least 20 minutes giving you information. It would be important to let me know your point of view at the time I was there. On the contrary, I was given the impression that you liked the house.
In addition , we were very flexible about the late check out that you asked and we where glade to do that for your convenience without any charge.
We thank you for your comments and we will take them seriously.
best regards ,