Isaura, I am new to Airbnb and is a learning process. You were my fifth guest of the season and the first one to rate me completely opposite of my other guests.
My home as your husband stated is a beautiful state of the art to enjoy its amenities and it's also located close to the beach, trendy restaurants, shops and convenient stores within 10-15 minutes. Before you booked I advised you that my house was not kid friendly, proof of that is the waiver you signed at your arrival for the security of your children.
I also disclosed to your mother/you the security system and the 2 cameras that are located in the common areas, kitchen and living room and asked if you had an issue with them, which you did object otherwise. unfortunately now your are stating the opposite even though you personally turned the cameras off.
You should have informed me how you felt about the outside construction/port, and I would have postponed construction until your departure. Instead you took this opportunity by filing a complaint with Airbnb requesting a refund.
Refrigerators where fully equipped for your convenience free of charge as stated at your arrival. Agreed my house is not kid friendly and will make the necessary changes with Airbnb.