I am very sorry but not surprised to read this review. Slawe and his family were unhappy before they even got out of their car. They were just searching for tiny things to complain about.
Let me put things in perspective
slawe was unfortunate to arrive after we had a power outage for three days and we hadn’t realized as the house was not ocuppied. As soon as I heard about this I was on the telephone arranging to sort everything out.
Let me address his points
The jacuzzi picture was in an old website and I had already informed him it was no longer there. There are two fridges in the kitchen. One has broken down and we are waiting for it to be safely moved. We have replaced it with another large American size fridge and that one is fully functional. As to the pool. As I explained we unfortunately had a power cut and in three days without the pump the water was murky. I apologized for this and had it fixed Immediately !!the pool was perfect by 5 pm that evening which was the actual check in time, Slawe checked in 7 hours before the regular check in time . I offered him a refund immediately on speaking to him that evening.
The house had been thoroughly cleaned. As it always is. There are some stains on the sinks and toilets from the hard water. It cannot be helped. But it is not dirty. We tried to explain this and also sent the cleaning team back in the following morning .
Regarding the pool equipment area. Yes I saw the photos. Yes there was some animal droppings in there , this is actually an off limits area with access only to the Maintanance team. Nobody should ever be in there except them. It in no was affects the pool water or anything else in the house. It is in a forest in the middle of nowhere. The woods are full of nature and animals, this is why most people love it . Lizards are everywhere in Tuscany in the summer. It is impossible to avoid them. The same with other insects.
Last of all as to the road. It is 1.7 km of very standard Tuscan country road. People drive that road in fiat 500s and smart cars. I have driven it on a smart car and it was fine. This is very typical of many many Tuscan roads , not at all the exception ! Maybe the driver was very inexperienced!
I am very sorry Slawe found our property desolate. Most people find it awe inspiringly beautiful, peaceful and tranquil. Most people go there for the peace and quiet. Clearly a Tuscan holiday was not what they had in mind after all. I truly regret that you had a bad experience. All our other guests have been delighted with the property and have had a great time .