I can understand that you had difficulties because of your late departure from Roma, but as I told you by phone, I was waiting for another guest in the same day, and I couldn’t let you stay until your departure. In the AirB&B instruction it was clearly stated that check-in time is after 3pm and checkout before 10am. I had to clean and prepare the apartment for the next guest. I sent you a message the day before your departure. Finally, you left at 12:00 pm only after I wrote you several messages and the cleaning lady was waiting for you to leave the apartment, and you left her outside the door.
I also would like to underline that you reported fake news regarding the city tax, as I have clearly stated in the description of my apartment that: “Roma Capitale authority applies a city tax rule on holiday homes, therefore a fee of 3,50€ per person per night is requested. You can pay the city tax directly at check in time”. This tax is mandatory and you can see the rules at the site: (Website hidden by Airbnb)
Sorry you had some bad experiences! We are constantly working on improving our services, but the instruction were clear on the Airbnb website.