Thank you Alessandra,
Indeed reaching the house is difficult first time round in a small car if it is slippery due to rains. I would recommend guests to rent a car 1.6 l or more.
As to the cancellation process, as explained to you, there were 2-3 other parties interested in renting the house at the same time(high season), when I choose you, I immediately lost the other options. That is why, especially during the high season, we have a cancellation policy.
I very glad you enjoyed the house.