The house in which we offer an apartment is properly warmed and has modern windows. Our private flat is just upstairs and both of them are heated from the same source, so we have same conditions as our guests. Writing that it was cold is a lie, because we had the same temperature. The heating was on, it was more than 20 degrees at least, at night on Monday it was even hot after information from Matthoo that it was too cold for her (around 25 degrees).
During all these years on Airbnb I hosted guests from all over the world - different religions, different skin colours, different sex orientations, with small babies or animals and never have I experienced such treating as from Mathoo. I would never bully or abuse any of the guests as I love to meet other people and cultures. But I do not let myself to be used. After reading Mathoo's review, you can see that she made same scenario as with host in Ostrava. I have 100% positive opinions and a title of Super Host. You can read my previous reviews against this opinion and decide whether it may be true.
And also, that's suprising that you write that you wanted to shorten your stay, as it was completly the opposite - you wanted to extend it, but I did not agree as I had other guests. If it had been so bad, then why you made such request?
Such a fake review. It's a shame.